Return and Exchange Policy - Modern Series
At Modern Series, we prioritize your satisfaction and aim to provide a hassle-free return and exchange experience. Kindly review the following guidelines for our return and exchange policy:
1. Time Frame
- Returns and exchanges are only accepted within 2 days from the date of delivery.
- You must contact us via call, WhatsApp, or email within this period to initiate the return/exchange process.
2. Contact Procedure
- To initiate a return or exchange, please reach out to us at Call or Whatsapp us on +91- 9327597065 or send us an email to: email@example.com within the specified time frame.
- Provide your order number and a brief reason for the return/exchange.
3. Condition of the Product
- The product must be unused and in its original packaging.
- Products showing signs of use will not be eligible for return or exchange.
4. Return/Exchange Shipping
- Customers are responsible for return/exchange shipping costs.
- We recommend using a trackable shipping service to ensure the safe return/exchange of the items.
5. Return Address
- 414 Rajhans Stadium Plaza,Near New L.P. Savani School,Palanpor,Surat-395009
6. Refund/Exchange Process
- Once we receive the returned item and verify its eligibility, a refund will be initiated for returns.
- For exchanges, the replacement item will be dispatched after verifying the returned product.
7. Contact Channels
- For return/exchange inquiries, please contact us through:
- Call/WhatsApp: +91- 9327597065
- Email: firstname.lastname@example.org
8. Special Condition - Unboxing Video for Missing or Damaged Products:
- In the rare event that you receive a product that is missing or damaged, we require customers to provide an unboxing video as part of the return/exchange process. This video should clearly showcase the unboxing experience, highlighting any visible damage or the absence of components.
Please note that failure to adhere to the specified time frame and conditions may result in the rejection of your return or exchange request.
Modern Series appreciates your understanding and cooperation in ensuring a smooth and satisfactory shopping experience. Thank you for choosing Modern Series for your jewelry needs.